According to reviews, the Parimatchwin website is easy to use and users get quick access to all features in two clicks; meanwhile, you may face some hurdles from time to time. Players need to understand where they can receive qualified and timely support. A wide list of options is available for registered members.
How Does the Parimatch Support Work?
Contacting Technical Support
When a user faces problems, they can look through a list of frequently asked questions to find solutions. Scroll down to the home page down and open the “FAQ” section in the footer menu. The section categorises problems into several groups to save users’ time:
- Registration and account: Are there some problems with creating a Parimatch account? Glance over the most widespread hurdles other newcomers have and how to overcome them.
- Deposits and Withdrawals: According to statistics the largest number of problems users experience while trying to refill their account or withdraw funds. The category contains questions about available currencies, digital assets, limits, and other aspects.
- Games: Perhaps, a person cannot enter a certain game or slots are unavailable in their country, the section empowers users to find answers.
- Privacy and Security: The casino requires beginner players to specify some personal information; therefore, they need to know how secured and protected this data is.
Contact Form to Parimatch Support
Parimatchwin Casino contains a contact form that enables users to talk about their problem. Scroll the home page down to display the footer menu, click on the “support” section to open the feedback form. Such a form contains the two fields to fill in; therefore, players don’t need to waste much time:
- Email: Casino members may inscribe the same email address used for account registration. Other emails are possible as well, make note that the system sends the support service’s answer to the given address.
- Message: Type your message, describing the existing problems in detail, the message is limited to 700 words, newcomers shouldn’t tell about all the hurdles within one message; otherwise, customer support won’t be able to provide users with qualitative help.
According to reviews, customer support provides an applicant with an answer within 24 hours.
Parimatch Telephone Support Line
When you haven’t found the answer among FAQs and are not satisfied with the answer given to your email address, call the Parimatchwin support directly. The phone number depends on the country:
- Australia (+61480049621)
- Canada (+1 646 980 4797)
- New Zealand (+6499509257)
- UK (+447562459430)
Note that all available contact numbers provide a player with the English language consultation. When you need help with other language options, choose the alternatives, furthermore, the Parimatch Casino doesn’t display any contact details on the website, and you need to apply to live chat managers to get more information.
Parimatch Support Hotlines
While talking about the most effective way to get an answer from Parimatch, most players specify the live chat as the best option to solve a problem.
How can users open a live chat?
- Go to the official Parimatch website (registration is not mandatory).
- Click on the chat icon placed in the lower right-hand corner to open this option.
- Check your name and email (for registered members only) and click on the “start the chat” button.
- Select the preferred language option among the six available options (English, Russian, German, Chinese, Norwegian, and Suomi).
When a person has chosen the language option, the bot offers to select the category of your problem (verification, bonus information, payments, etc.) – choose the most suitable one or write down the other one. Then the system connects a human support agent to provide players with high-quality support.
Note that live chats are suitable for solving all the problems, you may ask one question, get an answer, then type another question and so on. At the end of a session, a customer may rate the quality of provided consultation.
Furthermore, the Parimatchwin live chat enables members to attach emojis and images to your conversation so that members could send scans, illustrating the problem. This is a way to bring an instant and effective solution.
E-mail Support Parimatch
As for the email address, players from around the world may send their questions to email@example.com. This support option is multilingual, and users from diverse countries may get a quick answer (about 1-2 hours while talking about business hours).
When you have some questions or face problems, choose the preferred way to contact customer support and get your answers.